Thursday, January 9, 2014

Position Vacant: Policy Officer

Position Vacant:
Policy Officer (SCHADS Level 6)

The Health Care Consumers’ Association (HCCA) is seeking a highly motivated and organised individual to join us as our Policy Officer.

Do you have a positive attitude and like to work in a small and energetic team? Are you a creative thinker and have an understanding of politics and the public policy process? Are you keen to work with consumers to bring about systemic change and improve the quality and safety of health services? Do you want to make a difference to the Canberra community?


We are looking for someone who can work with consumers and community groups to further consumer involvement in decisions regarding the quality and safety of health services. You will need to have experience in policy development and advocacy and have excellent communication and interpersonal skills.

This is a full time position but there is potential to negotiate on hours. HCCA promotes a healthy work-life balance and is committed to offering employees a supportive family friendly working environment. This is a contract until 30 June 2016, in line with our Service Funding Agreement with the ACT Government. Other conditions of employment will be based on the Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS).

All applications must include:
1. A covering letter stating your intention to apply for the position and addressing the selection criteria listed below.
2. A current CV.
3. Information for two Referees. (Name, Title and Organisation, Relationship to applicant, contact telephone, contact email address)

Applications close at 2pm on Monday 3 February 2014. They can be submitted in hard copy or via email. They need to be addressed to:
Darlene Cox, Executive Director, 

100 Maitland St, Hackett ACT 2602

Selection Criteria are online on seek.com.au:
http://www.seek.com.au/job/25804935

Wednesday, October 16, 2013

Taking Your Child to Surgery - Some Useful Tips


My 4 year old had to have his tonsils and adenoid out about a month ago.  I accompanied him into the theatre and stayed until he was anaesthetised.  He settled onto the bed easily, accepted the mask on his face without a twitch, closed his eyes and immediately went to sleep.  The nurse was astonished.  She asked “is he always this compliant?”  While he is a good kid, he’s a pretty typical 4 year old.  When I told her we’d practiced for the operation the night before she said “bless you – it makes it so much easier on everyone when they (and you) are calm and well prepared”.  I wondered why they don’t suggest it when you book in for surgery.
Here’s what we did – in case it can help someone else:
·         We only told him about the surgery the day before.  No point letting him build it up in his head.  He’s ok with change and isn’t wedded to routines, so we didn’t want to give him too much thinking time. If he struggled with change we may have told him earlier.
·         The evening before we told him we were going to play “going to hospital”.
·         I am fortunate enough to have a theatre gown, hat, mask and booties.  I work in a hospital (in an administrative role) and somehow ended up with them after a work fancy-dress event.  So I put them all on. You could make do with a scarf, apron etc.  I put on the washing up gloves too! I then called for my patient.
·         My husband carried my son in and laid him on the couch.  He looked nervous and also ready to do something fun.
·         We had my husband’s dust mask from the shed and I, the doctor, explained that it was going over his mouth and nose, and that it had special air in it.  The special air had medicine in it that would help him fall asleep and then we’d do his operation. He’d stay asleep and wouldn’t feel anything. He knew his tonsils were coming out but we never specified cutting or anything remotely threatening/scary.
·         We got the toy doctor kit and I then tried to be as funny as possible – tickling him with my instruments and generally hamming it up.
·         We then had him “wake up” and told him his throat was a bit sore and that we’d give him medicine and ice cream.
·         Of course then his big brother had to have a go at being the patient and my younger son got to be the nurse.  He loved it.
The whole thing was a big game.  The next day was so much easier than it may have been as a result. 
A couple of other things I wish I’d known about tonsillectomy/adenoidectomy in kids before we went ahead:
·         They arch/stiffen their body just before they completely lose consciousness.  It is perfectly normal and happens to almost everyone. I wish I’d known that – it scared me at the time.  The anaesthetist reassured me it was normal, but only when I asked.
·         My son recovered physically quite quickly.  He was eating toasted sandwiches by day 3 post-op.  What wasn’t so smooth, but is apparently very common, was the 10 nights of night terrors all night long.  He’d sleep for 45 minutes to an hour, wake up in the grip of a night terror, and take about 30 minutes to settle down from it.  He’d then sleep for another 45-60 minutes and it would start all over again. During the night terror his body was stiff and unyielding.  He didn’t want to be held or comforted. He couldn’t answer questions or respond to commands.  His night terrors lasted 10 days, but apparently they can go for as long as 2 weeks.  His disturbed sleep was also exacerbated by night time episodes of copious floods of sticky, mucous-y saliva.  He found this extremely upsetting, which of course didn’t help him sleep.
All in all it wasn’t an experience I’d care to repeat, but could have been a lot worse.  The sleep deprivation for those first 10 days was horrible.  We only found out how common the night terrors were and how long they last on day 10 and I wish we’d been expecting it from the start!


This is Michelle's son a month after the operation:

Michelle Austin

Tuesday, September 24, 2013

ATODA Conference Report

Joanne Baumgartner

I attended this conference on Friday, June 21st as a HCCA consumer representative. Having worked as a volunteer at the Karralika Drug Rehabilitation Centre in the 1980’s, I was interested in hearing about the progress in this area. I was also pleased to have the opportunity to learn about how to discuss the issue of drugs with my family members and within the broader community generally.

Online Drug Safety and Counselling Methods

While the speakers’ presentations centred on their websites and online counselling methods, there was also discussion of how consumers have expressed a desire for more online information and counselling resources, instead of needing to call someone or physically present to a counselling service. The various drug organisations were certainly willing to fulfil those needs for users and found that they had greater success with their clients using these methods. However, there are some concerns with regard to the legal challenges and reporting requirements for professionals providing services online.
Generally, the use of interactive web sites allows up-to-date information to be provided to consumers in only a short period of time. The services are available around the clock, so drug users are able to access information about staying as safe as possible whenever they need to.

Tobacco and Smoking

Professor Ron Boorland from the Cancer Council of Victoria spoke about steps being taken to reduce smoking rates in his state. Electronic cigarettes have been introduced as a means of quitting smoking, with a major barrier being that people using this cessation method are experiencing conflict with other smokers in the workplace, who have to go outside to smoke.
Of all the services presented at the conference, the best drug treatment service seemed to me to be the Uniting Care Re Gen program that utilises both online and face to face support with “non rest” rehabilitation.

Joanne Baumgartner
HCCA Representative

23June 2013

Friday, September 20, 2013

ACSQHC consultation on a resource for nationally coordinated improvement in the care of patients with cognitive impairment in acute care

The Australian Commission on Safety and Quality in Health Care (ACSQHC) is developing a written resource to help guide nationally coordinated improvement in the care of patients with cognitive impairment in acute care. The resource will be based on the National Safety and Quality in Health Service (NSQHS) Standards.

After developing a draft version, the ACSQHC will be holding consultation forums to discuss the resource with both consumers and health professionals in each state and territory from October to December 2013. The Consumer consultation forum for the ACT will be held on Tuesday, October 29th from 9:30am  to 12:00pm at Rydges Lakeside, 1 London Circuit, Camberra ACT 2601.

Information about the consultation can be found here. The ACSQHC are particularly looking for consumers who have had a lived experience with dementia or delirium, but all consumers are more than welcome to attend. There will also be an online survey available for providing basic feedback on the draft resource from 14th October until the 6th of December.

If you are interested in attending the forum, expressions of interest are being collected online at: https://www.surveymonkey.com/s/ciconsultationregistration


The Health Care Consumers’ Association is assisting with promoting the ACT forum and collecting feedback. We will send out a link to the online survey when it becomes available and distribute the draft resource to consumers who wish to participate in the consultation. If you have any further questions about the consultation in general, please contact the Project Team at cognitive.impairment@safetyandquality.gov.au or (02) 9126 3648.

Friday, September 13, 2013

Consumer Experience and Expectations of General Practice in the ACT: A Snapshot 2013 survey

We are very pleased to announce that the Consumer Experience and Expectations of General Practice in the ACT: A Snapshot 2013 survey is now live. Through this survey we expect to obtain a better understanding of what consumers experience, want and expect of general practice in the ACT.

In 2009, HCCA conducted a similar survey and more than 600 people in the ACT completed it. The findings of that survey can be viewed here.


The material we will collect from this survey is valuable and will inform our work with the ACT Medicare Local as well as with ACT Health. 
The survey will take 10 minutes to complete and your responses are anonymous. This survey will close on Friday, 4 October 2013.

We would appreciate it if you could share this survey with your networks. The findings of this survey will be available on our website later this year.


If you have any questions about the survey please do not hesitate to contact us.

Complete the survey the survey here: