Thursday, June 19, 2014

What do consumers value?

In a nutshell, what do consumers value in health care?

Well, over the years consumers have told us this:

• spend enough time during my consultation to listen, talk and explain things to me
• explain things to me in a way I can understand
• encourage me to ask questions and does their best to answer them
• give me enough information about my condition
• give me enough information about my treatment options
• include me in decisions about my treatment options
• explain the purpose of tests and treatment in a way that I understand
• explain the results of diagnostic tests in a way that I understand
• support me to self-manage my health

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