Friday, July 6, 2012

Employment opportunities at HCCA


We have two vacancies on our staff team that we are looking to fill. An overview of each position and their job descriptions and selection criteria are below.


Health Care Consumers’ Association Inc
Multicultural Liaison Officer (SCHADS Level 5)

Do you recognise that there is a need for a stronger voice in health care from the multicultural community? The team at the Health Care Consumers’ Association (HCCA) is seeking a highly motivated and organised individual to join us as our Multicultural Liaison Officer.

You will need to have experience in networking with consumers and community groups to further consumer involvement in decisions regarding the Health Infrastructure Program (HIP), including outreach to marginalised and vulnerable communities (including but not limited to: people living with having chronic conditions, being from a cultural and linguistically diverse background, as having a disability, or young people and children). The role involves contact with internal and external stakeholders. Written and oral communication skills and attention to detail are essential.

The working hours and days are negotiable, up to 30 hrs per week. This is a contract positionuntil 30 June 2013.  Other conditions of employment will be based on the Social, Community, Home Care and Disability Services Industry Award 2010.

HCCA promotes a healthy work/life balance and is committed to offering employees a supportive family friendly working environment.

All applications must include:
1. A covering letter stating your intention to apply for the position and addressing the selection criteria listed below.
2. A current CV.
3. Information for 2 Referees. (Name, Title and Organisation, Relationship to applicant, contact telephone, contact email address)

Applications close on Monday 16 July 2012 at 4pm and should be addressed to:
Darlene Cox
Executive Director, HCCA
100 Maitland St Hackett ACT 2602

Job Description


The part-time Multicultural Liaison Officer will foster networks with multicultural community organisations and diverse communities to increase their knowledge about the health system, particularly the Health Infrastructure Program (HIP), consumer participation and health literacy. The officer will also work with the HCCA team to develop suitable information resources and facilitate consultative fora.

The Health Infrastructure Program is a significant body of work for the ACT Government and has great potential to bring about structural changes to clinical practice, and to improve efficiencies as well as health outcomes for consumers. There is a continuing need for strong, effective consumer input to this Program to assist in developing solutions to seemingly intractable problems in our health system. We are committed to continuing our work with the ACT Government to improve the quality of health services and the Multicultural Liaison Officer will play an important role in ensuring that the experiences and perspectives of multicultural people are included in considerations of the development of new services. HCCA works within a Community Development Framework and is informed by the Social Determinants of Health.

Our focus is in four main areas.
· Identification of consumer needs through consumer consultation, including outreach to marginalized and vulnerable communities;
· Raising awareness of the Health Infrastructure Program within consumer and community organisations;
· Creating new opportunities for training and support for consumer representation, including further developing our health literacy program;
· Monitoring how consumer input is used to have a real impact on the health outcomes of all consumers.

The Multicultural Liaison Officer will be part of the HIP Team at HCCA and report to the HIP Team Leader. Tasks and responsibilities will include to:
·         Work closely with consumer and community organisations and the HCCA team members to ensure there are opportunities for input from a diversity of  health consumer representatives.
·         Plan, organise, facilitate and document consumer consultative fora to identify consumer needs of the health system.
·         Create new opportunities for and deliver training, including further developing health literacy, encompassing an understanding of the Australian Charter of Health Care Rights and QUIT smoking cessation program.
·         Monitor and report on emerging issues in consumer representation, participate in projects, policy development and advice regarding activities and organisational development with regard to the HIP.
·         Network and develop interest in consumer participation within consumer and community organisations to support the User Groups.
·         Liaise with ACT Government about opportunities for consumer involvement.

Selection Criteria

  1. Demonstrated ability to work with people from diverse language and cultural backgrounds and build and maintain good relationships.
  2. Knowledge and understanding of the particular barriers to participation faced by people of diverse ethnic, cultural, linguistic and religious backgrounds as they relate to health and wellbeing.
  3. Strong understanding of community development and experience in community engagement, including the capacity to represent the organisation in public forums and facilitate meetings, information sessions and workshops.
  4. Demonstrated ability to work effectively with others in a work team, taking personal responsibility for achieving work outcomes.
  5. An interest in health care and commitment to the values of the organisation.
  6. Good technology skills, including good organisational skills, including the ability to multi-task, prioritise and meet deadlines.

Desirable Qualifications:

  1. Relevant tertiary or other recognised qualifications.
  2. Current drivers licence.


Health Care Consumers’ Association Inc
Administration Officer
(
SCHADS  Level 4)
(expected vacancy)

If you are an experienced administration officer looking for a varied role in a small, enthusiastic and motivated team, we would like to hear from you.  The team at the Health Care Consumers’ Association (HCCA) is seeking a highly motivated and organised individual for this position.

You need to have experience managing an executive diary and be able to effectively prioritise competing workloads in a busy environment. The role involves daily contact with internal and external stakeholders. Written and oral communication skills and attention to detail are essential. Knowledge of Microsoft Office is required. Other tasks include setting up meetings, organising functions (including taking RSVPs and arranging catering), compiling and sending out newsletters.

The working hours and days are negotiable, up to 30 hrs per week. There will be occasional requirements to work at weekends or after normal office hours. This is a contract position until 30 June 2013, with a possibility of extension. Other conditions of employment are based on the Social, Community, Home Care and Disability Services Industry Award 2010.

HCCA promotes a healthy work/life balance and is committed to offering employees a supportive family-friendly working environment and continuing opportunities for in-service and personal development.

Applications must include
1. A covering letter stating your intention to apply for the position and addressing the selection criteria below.
2. A current CV, including transcripts of qualifications.
3. Contact information for 2 Referees. (Name, Title and Organisation, Relationship to applicant, contact telephone numbers, contact email address)

Applications close Friday 20 July 2012 at 4pm and should be addressed to:
Darlene Cox
Executive Director, HCCA
100 Maitland St Hackett ACT 2602

Job Description

The Administration Officer reports to the Executive Director and plays a central role in supporting the day-to-day operations of the Health Care Consumers’ Association.

·         Provide a first point of contact between members and the community and the HCCA. This involves - answering phone calls, servicing the HCCA email address and greeting people visiting the office;
·         Provide executive support to the Executive Director, including managing the diary, drafting letters, booking travel, other duties as required;
·         Assist the Executive Director in processing financial transactions, manage petty cash and reconciling invoices;
·         Order stationery and supplies for the office and HCCA team;
  • Manage the membership process including membership renewals, maintain the register of members;
·         Maintain the Contact management and mailing list databases;
  • Maintain office equipment and liaise with IT service providers to ensure electronic communications are functioning;
  • Maintain the office procedures manual;
·         Schedule meetings and take minutes of meetings as required;
·         Call for and collate agenda and papers for Executive Committee Meetings;
·         Organise venues, take RSVPs, arrange catering etc for functions and meetings both on and off-site;
·         Provide support to other staff members as necessary.



Selection Criteria

Communication Skills
  1. 1.    Good communication skills and the ability to contribute positively to team operations as well as the ability to work independently and take initiative
  2. 2.    Build and maintain good relationships with internal and external stakeholders
  3. 3.    Demonstrated interpersonal, oral and written communication skills, with the ability to obtain and convey information with a high level of accuracy
  4. 4.    Demonstrated commitment to providing quality customer service

Organisational Skills
  1. 5.    Good organisational skills, including the ability to multi-task, prioritise and meet deadlines
  2. 6.    Good office technology skills, including MS Office applications -- especially Outlook, Word and Excel
  3. 7.    Demonstrated ability to work with minimal supervision and to plan, organise and monitor work priorities and to meet deadlines with a high level of accuracy

Personal attributes
  1. 8.    Demonstrated ability to work effectively with others in contributing to the work of the team, taking personal responsibility for achieving work outcomes
  2. 9.    An interest in health and commitment to the values of the organisation

About the Health Care Consumers’ Association

The Health Care Consumers' Association of the ACT (HCCA) is the peak health consumer advocacy organisation in the ACT. It has supported and developed health consumer perspectives and policy in the ACT for over 30 years. HCCA is a body through which health care consumers can participate in policy, planning and service decisions which affect their health. HCCA works to improve the quality and availability of health services, supports consumers to identify shared priorities about health, and represents these views to the ACT Government.


Our Vision
Consumers in control of our own health
Mission
Driving better health outcomes through consumer empowerment
Values
The organisation is underpinned by a commitment to the following values:
·         Lived experience as vital to evidence-based health policy and services and to consumer participation in planning and decision-making
·         Accountability for what we do and for how the health system supports consumers and to being a healthy and strong workplace and organisation
·         Strong and effective partnerships, based on integrity and mutual respect with others, including other consumer organisations and groups, governments, other NGOs, health care providers and researchers
·         Respect for the diversity of cultures, individuals and views which exist in our community and organisation
·         Working in a representative and respectful manner with members
·         Equitable and fair access to health services and to resources which promote good health.


1 comment:

Darlene said...

The Multicultural Liaison Officer position has been filled. Interviews for the Administration Officer will be held on 6 August.