Thursday, September 23, 2010

Consumer consultation on national health service standards

The Health Care Consumers’ Association Inc and the
Australian Commission on Safety and Quality in Health Care invite you to a consumer consultation on the

National Safety and Quality Health Service Standards

The Commission is seeking comment on the draft National Safety and Quality Health Service Standards to:
  •     Ensure the standards address consumer expectations for safe and high quality services.
  •     Refine the standards and ensure they are meaningful for health services, practitioners implementing safety and quality systems as well as accreditation agencies and surveyors using the standards to assess compliance.
  •     Standardise and streamline processes where possible.
Five Standards were released for consultation in November 2009. The Commission is now seeking comment on the additional five draft Standards before they are piloted in health services and forwarded to Health Ministers for consideration in 2011.

The additional five Standards are:
    Partnering for Consumer Engagement which creates a consumer centred health system by including consumers in the design and delivery of quality health care.
    Blood and Blood Product Safety which sets the standard to ensure that the patients who receive blood and blood products are safe.
    Prevention and Management of Pressure Ulcers which specifies the expected standard to prevent patients developing pressure ulcers and best practice management when pressure ulcers occur.
    Recognising and Responding to Clinical Deterioration in Acute Health Care which describes the systems required by health services responding to patients when their clinical condition deteriorates.
    Preventing Falls and Harm from Falls which describes the standards for reducing the incidence of patient falls in health service organisations.

The draft standards are available online (pdf 714kb).

Date:    Friday 1 October 2010
Time:   10.00am - 3.00pm
Where: Southern Cross Club, woden

Places are limited and RSVP is essential.  Please contact the HCCA office on 02 6230 7800 if you are interested in attending.

Wednesday, September 1, 2010

Interested in Consumer Participation in the Health System?

HCCA runs free training  for people interested in becoming consumer representatives.

Dates:  Thursday, September 16, 2010 and
            Thursday, September 23, 2010
 Time:    9:30am-2:30pm at
Where: The HCCA Offices, 10 Maitland St Hackett

Contact the office for more information.