Tuesday, October 6, 2009

healthdirect

As many of you know healthdirect Australia is a joint initiative of the Australian Government and the governments of the ACT, NSW, NT, Tasmania, SA and WA. healthdirect will be made progressively available to residents of Tasmania and is scheduled to be a fully national service by 2011.

It provides residents with a source of health-related information and advice over the phone and online. It provides a 24-hour telephone health advice line staffed by Registered Nurses to provide health advice.

HCCA has been meeting regularly with an ACT Health representative of the National Health Call Centre Network raising consumer issues regarding this service. The extent to which consumers are shaping the development of this service is somewhat limited at the moment and we have been advocating for more formal arrangements.

We have an ongoing interest in the public reporting of the efficiency and quality of this service.

The NHCCN has made a number of reports available on their website including the Quarterly Report for April ‐ June 2009.

Department of Health (WA) previously published quarterly reports specific to WA however it appears this no longer occurs. The most recent link is to the national report prepared by the National Health Call Centre Network Ltd.

We are interested in what consumers consider to be good indicators of quality in terms of this service.

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