Thursday, March 20, 2008

Consumer Rep Training

HCCA provides training for people interested in becoming consumer representatives. The training is free and conducted in a relaxed atmosphere. People share their views and experiences of health services in the ACT, and learn about consumer participation and how it benefits the health system. Participants meet experienced consumer representatives and hear about the consumer representative role first hand.

Participants have described the best part of the training as:

The training course runs twice a year. Contact HCCA if you would like more inforamtion or would like to register for the next HCCA training schedule.

Module 1
Understanding the Representative Role: This module includes discussion on consumer participation and consumer rights, the roles and responsibilities of being a representative and consumer representatives stories

Module 2
The Context for Representation - HCCA and ACT Health: This module explains how HCCA works and how members are involved, it looks at the ACT Health system, the current consumer priorities in ACT Health and how decisions are made in the system.

Module 3
Committee and Presentation Skills: This module looks at how committees work and provides information about the different committees in the ACT health sector. Learn how to prepare for meetings, get noticed and how to put your case and influence the agenda.

Module 4
Diversity in Representation: This module looks at networking and how to obtain consumer views. It provides tools to enhance your representative role and how HCCA can support you in the role. It outlines the nomination process and guidelines for representation.

For more information contact HCCA Office on 02 6290 1660 or E-mail:

1 comment:

Tizme_lou said...

I just want to thank the fabulous HCCA team for their support and the wonderful opportunity to be involved in the preparation and presentation of the recent CR training. I really enjoyed meeting the new reps and wish them all the very best as they take on representative roles in the community.